Refund Policy

Refund Policy
Effective Date: October 16, 2026

We want you to feel confident in every purchase you make from I Am Cathey Art.
Because of the unique and creative nature of our work, please review the following policy carefully.
Original Artwork
Sales of original paintings and one-of-a-kind artwork are generally final once shipped.
We do not accept returns for changes of mind. However, if artwork arrives damaged, incorrect, or significantly different from its description, please contact us so we can review the issue and arrange an appropriate resolution.
This policy does not limit any rights provided by applicable law.
Prints & Merchandise
Unused and undamaged prints or merchandise may be returned within 14 days of delivery.
To request a return, please contact us within this period before shipping the item back.
Returned items must be in their original condition. Customers are generally responsible for return shipping costs for ordinary returns.
If an item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution, including return shipping where applicable.
Commissions & Custom Work
Commissioned artwork is created specifically for each client.
Deposits, cancellations, refunds, and other payment conditions will be outlined in the written agreement for each commission.
Once work has begun, refunds or cancellations may be limited according to that agreement and applicable law.
Digital Products 
Digital downloads are generally nonrefundable once the purchased files have been successfully delivered or made accessible.
If you experience difficulty accessing or downloading your purchase, or receive a defective or incorrect file, please contact us so we can resolve the issue.
Damaged, Missing & Incorrect Items
We take great care in preparing and packaging artwork for delivery.
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.
Include your order details and photographs of the item and packaging, if availagle.
We will review the situation and work with you toward an appropriate resolution, which may include a replacement, repair, or refund.
Shipping Delays & Unfulfilled Orders 
If we are unable to ship an order within the stated timeframe, we will notify you and provide available options for a revised shipping date of cancellation and refund, as required by applicable law.
Additional shipping information is available in our Shipping Policy.
Question
If you have questions about a return, refund, or purchase, please contact us through the website's Contact page.
This policy is designed to protect both the integrity of the artwork and the trust of every collector.